Your privacy is important to us, and the The Writing Heaven (“ The Writing Heaven,” “the
Company,” “we,” “our,” or “us”) is committed to protecting your privacy whilst providing a
personalized and valuable service. Here at The Writing Heaven, we are committed to safeguarding
collection, processing, and usage practices. It is designed to allow the Data Subject (“you”) to
make an informed choice regarding use, access, and correction of your Personal Information. If
you have any requests concerning your Personal Information or any queries about these practices,
please contact us by e-mail on [email protected]
We collect from you your Personal Information such as full name, gender, date of birth, address,
job title, company information, e-mail addresses, telephone numbers, identification details, and
referral source, and if you are a Service Provider, we will also collect payment information
(including bank, credit/debit card details, and electronic payment ids) billing address, and
work and education profile. This data may include IP Address, operating system, and browser
type. We may also have acquired your Personal Information from a third-party Service Provider or
publicly available data source.
your Personal Information to any third party without your explicit consent. In addition to the
assist you with service, partnership, or employment request; (b) send to you information that we
think may be of interest to you by post, email, or other means; (c) send you marketing
communications relating to our business (including any profiling we engage in that is related to
such direct marketing); (d) respond to an enquiry, question, or concern that you may have
raised; or (e) perform analytics and create a database to improve your browsing experience and
enhance the functionality of our services.
We may share Personal Information with trusted Service Providers or our group companies for
payment processing, supplementing the information you provide us in order to provide you with
better service, perform statistical analysis, provide marketing assistance, host the site and
index user profile pages and usernames as part of the URL and customer support. Such third
parties are prohibited from using your Personal Information except for these purposes, and they
are required to maintain the confidentiality of your information. If you do not want us to share
your Personal Information with these third parties, contact us at [email protected].
To facilitate our global operations, we may transfer and access Personal Information from around
outside the European Union. After you place an order on our Website, you will need to make
payment for the services you have ordered. In order to process your payment, we use a number of
third-party payment processors. Your payment will be processed by the payment provider you
choose to process your payment via a payment gateway.
If you give us banking, debit card, credit card, or other payment mode details, we solely use
such details to process refund of payment to you. The third-party payment processors we use also
collect, use, and process your information, including payment information, in accordance with
their privacy policies.
To ensure that the security and integrity of the Site is safeguarded, The Writing Heaven may
monitor your Personal Information. The Writing Heaven may under certain circumstances engage a
trusted third-party Service Provider for the purpose of managing the technical operations
involved in hosting the Site. Information you submit to us via the contact form on our Website
will be stored outside the European Economic Area on our third-party hosting provider’s servers.
To the extent that it may be necessary, and solely for the purposes of providing the service
available on the Site to you, we may disclose to such third party any of your Personal
Information that may be necessary for the procurement of services from the third party.
We shall use and process the information or data we collect through Data Controllers/Controllers
(“Business Partner”) as per the instructions given by Controllers and in compliance with the
terms and conditions applicable to Processors under Controller/Processor Binding Agreement
entered with the Controllers and applicable Regulation. We agree not to process such information
to sub-processors (Sub-contractor), unless prior written consent is sought from the Controller,
and in the event where general consent has been given by the Controller, we shall inform the
Controller of any new sub-processor. We shall have the same contractual obligations reflected
with the sub-processors as agreed with the Controller and assume complete responsibility for the
actions and inactions of such sub-processors.
Upon written request from the Controller, we agree to delete or return all the Personal
Information or data to the Controller after the end of the provon of services relating to
processing, unless there is a legal obligation or basis for us to retain a copy of such
information or data for further processing. The information or data collected through the
Controller will be stored outside the European Economic Area on our third-party hosting
In addition to implementation of appropriate technical and organizational measures to ensure an
appropriate level of security, we shall make available to the Controller all information
necessary to demonstrate compliance with our obligations, and allow the Controller or another
auditor appointed by the Controller for conducting audits, including inspections, to demonstrate
that processing meets the requirements of the Regulation, and ensure the protection of the
rights of the data subject.
The Writing Heaven does not knowingly collect any Personal Information from children under the
age of 18. If you are under the age of 18, please do not submit any Personal Information through
our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s
Internet usage and to help enforce this Policy by instructing their children never to provide
Personal Information through our Service(s) or Websites without their permission. If you have
reason to believe that a child under the age of 18 has provided Personal Information to us
through our Websites or Service(s), please contact us at [email protected], and we
endeavor to delete that information and terminate the child’s account from our databases.
We retain Personal Information that you provide us as long as an Account is active or as needed
to provide the Service(s) or as necessary to comply with our legal obligations, maintain
accurate financial and other records, resolve disputes, and enforce our agreements. If you wish
to terminate your Account or request that we no longer use Your Personal Information, please
contact us at [email protected]
Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer than necessary, taking
into account the following:
Cookies are data files that are sent from a website to a browser to record information about
cookies. You can reject some or all of the cookies we use on or via our Website by changing your
browser settings, but doing so can impair your ability to use our Website or some or all of its
Some of our Websites, include social media features, such as Facebook, LinkedIn, Twitter, with
the “Share This” button, or interactive mini-programs. Where we have your consent, these
features may collect your IP address and which page you are vting on our Websites, and may set a
cookie to enable the feature to function properly. Social media features and widgets are either
hosted by a third party or hosted directly on our Websites. Your interactions with these
The Writing Heaven has put in place the following security practices and procedures to protect
your Personal Information from unauthorized access, use, or disclosure:
endorsement or validation by us of the content of the said websites. We are not responsible for
the privacy practices nor do we accept any liability about the content of such websites
including those of our group companies that have their own privacy policies tailored for the
business practices and sectors in which they operate.
In the event The Writing Heaven goes through a business transition, such as a merger or acqution
by another company, or sale of all or a portion of its assets, your user account and personal
data will likely be among the assets transferred. You will be notified via a prominent notice of
any such change in ownership or control. During such event, we may also disclose your Personal
Information to any other third party with your prior consent.
When you submit any Personal Information to us, you represent that you have the lawful right to
submit the Personal Information and agree that you will not submit any information unless you
are legally entitled to do so and that such Personal Information is true, complete, and
accurate. You may not use a false email address or other identifying information to impersonate
any person or entity, or otherwise mislead as to the origin of any content. Any improper
applicable terms and conditions of use. You agree not to misuse any Personal Information
available on our Site or to gather it or use robots or other automated scripts, codes, or
functionalities to do so. We may immediately suspend or terminate your access to our Site
without notice if we become aware that you are in breach of applicable terms and conditions of
To exercise any of these rights and requests, please contact us at [email protected]..
We will respond to your request within reasonable timeframe and notify you of the action
we have taken.
What Is Sensitive Personal Information? “Sensitive Personal Information” is information about an
individual that reveals their racial or ethnic origin, political opinions, religious or
philosophical beliefs, trade union membership, genetic information, biometric information for
the purpose of uniquely identifying an individual, information concerning health, or information
concerning a natural person’s sex life or sexual orientation. We do not knowingly or
intentionally collect sensitive Personal Information from individuals, and you must not submit
sensitive Personal Information to us. If, however, you inadvertently or unintentionally transmit
sensitive Personal Information to us, you will be considered to have explicitly consented to us
processing that sensitive Personal Information.
practices. If we make any material changes, we will notify you by email (sent to the e-mail
address specified in your account) or by means of a notice on the Website prior to the change
becoming effective. Provided that we will not notify you if we amend the Policy to make
addition, deletions, or modifications to the list of cookies from time to time, to keep the list
of cookies current and accurate. Your continued use of this Websites or the Service(s) following
the posting of any amendment, modification, or change to this Policy shall constitute your
acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites
or Service(s) if you do not accept the terms of this Policy or any modified version of this
We reserve the right to disclose your personal data as required by applicable law, in response to
lawful requests by public authorities, including meeting national security or law enforcement
requirements and when we believe that disclosure is necessary to protect our rights and/or to
comply with a judicial proceeding, court order, or other legal process served on us.
ensure that the data we hold about you is accurate and kept up to date, please do not hesitate
to contact us at [email protected].
Effective Date: 1st Sept, 2020
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